Refund & Returns Policy

At Threadly, we strive to provide our customers with the best shopping experience as possible. We understand that sometimes, despite our best efforts, you may need to return an item. Our refund policy is designed to be fair and transparent, so you can shop with confidence knowing that your satisfaction is our top priority.

If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund, minus any shipping costs. To be eligible for a refund, the item must be in its original condition, unused, and with all original tags and packaging. Please note that personalized or customized items are not eligible for return.

To initiate a return, please contact our customer service team, and they will guide you through the process. Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If your return is approved, we will process your refund within 5-7 business days.

We want you to be completely satisfied with your purchase, and we’re committed to making the return process as easy and hassle-free as possible. If you have any questions about our refund policy, please don’t hesitate to contact us.